If you purchased the DREAM Package Protection at the original time of checkout, there is no cost to return the package. You will be able to submit a return for store credit or exchange and receive a pre-paid label through our returns center. If the add-on protection was not purchased at the original time of checkout, returns will not be accepted.

To be eligible for refund or exchange, items must be in new condition, unworn, unwashed and all tags attached on every item. Clearance items are not eligible for return or exchange.  Please note: if items smell of perfume, are marked with makeup or deodorant, show signs of wear, or have traces of animal hair they will not be valid for return and no refund will be issued.  Returns and exchanges are accepted 7 days after the date of delivery as marked by the carrier of the package. 

Defects must be reported before items are worn, washed or tags have been removed.

Reach out to support@dreamclothinghq.com with your order number for further information.

EXCEPTIONS

Some items may not be eligible for returns. This includes returns outside of the 7-day window, sale products, items that have been opened or used, any item not in its original condition or packaging, is damaged or missing parts for reasons not due to our error. We are currently unable to issue free returns for international orders. Any items purchased on sale or with Loyalty Points are non-refundable. All accessories of any kind are non-refundable. 

Mystery Bags of any kind are non-refundable.

CANCELLATIONS

Due to an increase in fraudulent activity, as of November 1, 2022, we will no longer be able to cancel orders that are already placed for any reason. As most of our lines are custom-made apparel, the orders begin production as soon as the order is placed.

LOST OR STOLEN PACKAGES

We are not responsible for packages once they are shipped. If you have an issue with your delivery, re-delivery, or missing mail, you must contact the shipping carrier and refer to your tracking number. D.R.E.A.M. Clothing is not responsible for the re-delivery of packages or missing mail. If your order is marked as delivered and did not arrive, you must file a claim with the carrier for missing mail using this link and they will take care of you. If your package was undeliverable and returned to sender, please contact us so that we can re-ship it to you. If there was an issue with your address, we may need you to provide an alternate address.

We now offer DREAM Package Protection at checkout which can help you with package insurance and tracking to offer you a much better experience!

EXCEPTIONS

Some items may not be eligible for returns. This includes returns outside of the 7-day window (as mentioned above), items on sale or clearance, and any item not in re-stock eligible condition. Any items purchased on sale or with a discount code are non-refundable. Specialty items such as mystery bags are also non-returnable.

PROMOTIONS

Promotions may never be combined unless explicitly stated. Promotions that deal with a free gift over a certain amount of money does not include shipping, taxes, or any other fees outside of purchase price. If you were to get a prize with promotion your order can only be returned if the prize is returned with it.

We will not add a promotion after your order was made. If you order the item again we will cancel the item that you used a promotion on and honor the original order. Please do not make double orders in order to get by this, it is against our terms.

PAYMENTS & PROMO CODES

If you placed an order and did not use a discount code you will not be able to use one after. We do not price match deals but if you contact us via social media or e-mail at support@dreamclothinghq.com we will do our best to provide you a discount on your next purchase if applicable.