If you purchased the Free Return for Store Credit + Package Protection with re:do at the original time of checkout, there is no cost to return the package. You will be able to submit a return for store credit and receive a pre-paid label through our returns center. If the add-on protection was not purchased at the original time of checkout, returns will not be accepted.

To be eligible for store credit; items must be in new condition, unworn, unwashed and all tags attached on every item. Clearance items are not eligible for return or exchange. Please note: if items smell of perfume, are marked with makeup or deodorant, show signs of wear, or have traces of animal hair they will not be valid for return. Returns are accepted 7 days after the date of delivery as marked by the carrier of the package. Defects must be reported before items are worn, washed or tags have been removed.

To start a return, please access the Redo Portal here.