If you purchased the Free Unlimited Returns for Store Credit at the original time of checkout, there is no cost to return the package. You will be able to submit a return for store credit and receive a pre-paid label through our returns center. If the add-on protection was not purchased at the original time of checkout, returns will not be accepted.
To be eligible for store credit; items must be in new condition, unworn, unwashed and all tags attached on every item. Clearance items are not eligible for return or exchange. Please note: if items smell of perfume, are marked with makeup or deodorant, show signs of wear, or have traces of animal hair they will not be valid for return. Returns are accepted 7 days after the date of delivery as marked by the carrier of the package.
Defects must be reported before items are worn, washed or tags have been removed.
To start a return, please access the Redo Portal here.
Due to an increase in fraudulent activity, as of November 1, 2022, we will no longer be able to cancel orders that are already placed for any reason. As most of our lines are custom-made apparel, the orders begin production as soon as the order is placed.
LOST OR STOLEN PACKAGES
We are not responsible for packages once they are shipped. If you have an issue with your delivery, re-delivery, or missing mail, you must contact the shipping carrier and refer to your tracking number. D.R.E.A.M. Clothing is not responsible for the re-delivery of packages or missing mail. If your order is marked as delivered and did not arrive, you must file a claim with the carrier for missing mail using this link and they will take care of you. If your package was undeliverable and returned to sender, please contact us so that we can re-ship it to you. If there was an issue with your address, we may need you to provide an alternate address.
We now offer Route Package Protection at checkout which can help you with package insurance and tracking to offer you a much better experience!
As we are doing our best to partner with Route Package Protection to ensure you are able to receive your products in a safe and timely manner, please note if you do not check out with Route, we are unable to assist with shipping once the items that are in your order are leaving our warehouse. If you did purchase Route Package Protection and run into any issues once your order has shipped, please contact Route directly with your Route number and they will assist to make sure that they accommodate any shipping issues going forward. We do not have anything we can do at Dream once your parcel leaves our warehouse, but we work directly with Route to ensure every single person is taken care of until you receive your items.
Some items may not be eligible for returns. This includes returns outside of the 7-day window (as mentioned above), items on sale or clearance, and any item not in re-stock eligible condition. Any items purchased on sale or with a discount code are non-refundable. Specialty items such as mystery bags are also non-returnable.
Promotions may never be combined unless explicitly stated. Promotions that deal with a free gift over a certain amount of money does not include shipping, taxes, or any other fees outside of purchase price. If you were to get a prize with promotion your order can only be returned if the prize is returned with it.
We will not add a promotion after your order was made. If you order the item again we will cancel the item that you used a promotion on and honor the original order. Please do not make double orders in order to get by this, it is against our terms.
PAYMENTS & PROMO CODES
If you placed an order and did not use a discount code you will not be able to use one after. We do not price match deals but if you contact us via social media or e-mail at email@example.com we will do our best to provide you a discount on your next purchase if applicable.