Due to an increase in fraudulent activity, as of November 1, 2022, we will only be accepting returns for store credit or style/size replacement. Customers must reach out to firstname.lastname@example.org to initiate a return within 7 days of receiving the item(s) they would like to exchange. Only unwashed/unused items which are being returned in the condition that they were purchased will be eligible for return. A return can only be initiated (1) one time for each original order number.
As of November 1, 2022, we will no longer be able to cancel orders that are already placed for any reason. As most of our lines are now custom-made apparel, the orders begin production as soon as the order is placed.
Some items may not be eligible for returns. This includes returns outside of the 7-day window (as mentioned above), items on sale or clearance, and any item not in re-stock eligible condition. Any items purchased on sale or with a discount code are non-refundable. An item can only be returned one time - if an item is exchanged, the replacement item cannot be returned again. Specialty items such as mystery bags are also non returnable.
Promotions may never be combined unless explicitly stated. Promotions that deal with a free gift over a certain amount of money does not include shipping, taxes, or any other fees outside of purchase price. If you were to get a prize with promotion your order can only be returned if the prize is returned with it.
We will not add a promotion after your order was made. If you order the item again we will cancel the item that you used a promotion on and honor the original order. Please do not make double orders in order to get by this, it is against our terms.
Payments & Promo Codes
If you placed an order and did not use a discount code you will not be able to use one after. We do not price match deals but if you contact us via social media or e-mail at email@example.com we will do our best to provide you a discount on your next purchase if applicable.